Order Status

ORDER STATUS

Depending on the product ordered, please allow up to 2 business days for your tracking information to be updated and available.  Sometimes the e-mail could take up to 7 business days to be sent. Once you receive the email, follow these steps to easily check on your delivery status.

You can also track your order by entering your order number on our Track Order page.

Thank you for your patience!

If you have an account, you can view your orders and tracking information on the My Account page.

How Do I Change Or Cancel My Order?

We know the importance  of your order, so we try to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

Why Was My Order Cancelled?

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. Item out of stock.
  3. There is a delay in replenishment for your item(s).
  4. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

I Placed An Order, But Never Received A Confirmation Email.

If you do not receive an email from Fashion Tinted within a few hours of placing your order, be sure to check your Email Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Fashion Tinted account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact us.

I Placed An Order But Haven’t Received Any Response From Fashion Tinted, What’s Going On?

Depending on the shipping method selected, All orders are processed within 10-20 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. Please read our Return Policy.

How Can I Track My Order?

There are two (2) ways to check the tracking information available for your package:

  1. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  2. You can track your order by entering your order number on our Track Order.
  3. If shipping domestic, visit comOnTrac.com, or FedEx.comand enter the tracking number that was emailed to you directly on the carrier’s website.
  4. If shipping internationally, you may enter the tracking number provided to you at the following website: http://www.ppxtrack.com(Note: The local carrier will be provided in the details of your tracking information.)

Still Need Help? Contact Us Here!